Unable To Send A Word Document, Created In Windows 10, By Email?

[davidk65]

My newish lap top has windows 10. It came with Office (word and excel). I send and receive emails using either gmail or talktalk this happens without problems. On my old lap top, if I created a word document or a spreadsheet I could send them as an attachment to an email. I simply selected "send to", within whatever program I was using, and off it went. Now however, when I create a document in word and select send the normal email form appears. The document is shown as an attachment but when I click send, after completing everything else, the email disappears but never arrives at its destination.I cant find any evidence of it anywhere on the computer. Any suggestions as to what is wrong and how can it be fixed.

[Old_Geezer]

Sounds like the e-mail may not be set up correctly.

Probably a good idea to save the document on your disk, open the e-mail and start a new e-mail and attach the saved file from there.

It's possible your other programmes don't know about a new e-mail.

Meanwhile do the unreceived e-mails appear in the sent folder or the outbox folder ? If in neither there has to be something wrong with it's settings.

[davidk65]

Hi. The problem is the email I created when in word i.e. by selecting send/save, I can't find. There is no trace of it in any of the usual boxes and places. It has disappeared. Windows 10 has record of both my emails accounts but Office, although it has emailing facilities, there is no connection between it and the internet/Gmail/TalkTalk. I don't know if its appropriate to my situation, but I read of some problems described as "lost file association".

[Buenchico]

There are TWO ways of using email. The first is the 'proper' way (i.e. the system that email was designed around), using a dedicated email client. ('Client', in that sense, is just another word for 'program' or 'app'). Examples of email clients are Outlook (the software, not the website), Outlook Express, Thunderbird and the Windows 10 Mail app

The other is to use webmail, where you use your computer's web browser (such as Internet Explorer, Edge, Chrome, Firefox, Safari, Opera or whatever) to visit the website of your email provider and send your mail from there.

I suspect that you're using webmail to send your Gmail and TalkTalk emails. If so, you can use either of those services to send a Word document by first saving the document, then going to the relevant email website, creating a new email and attaching your Word file to it.

However the 'Send to' (or 'Send') function within Windows programs can't use webmail. It relies upon being able to open an email client and then attaching the relevant file to a blank email.

On your old laptop you probably had Outlook Express (or possibly something similar) set up as your default email client (with your account settings configured within it) . When you clicked on 'Send to', that software was launched so that you could send your document off.

With your new laptop (unless you've made any changes) it will be the Windows 10 Mail app that gets launched when you click on 'Send'. However if you've not given that app the information it needs about your email account, there's no way that it can actually send an email.

So I suspect that you've not yet told the Windows 10 Mail app which email account you want to use in order for the 'Send' feature to work. i.e. have you followed the instructions here?
https://support.office.com/en-gb/article/set-up-email-in-the-mail-app-for-windows-10-7ff79e8b-439b-4b47-8ff9-3f9a33166c60