Changing Email Address

[Maydup]

I need to change the email address associated with my AB account, but I have tried all possible passwords to no avail. I'm permanently logged in and have simply forgotten the password.

Is there a forgotten password facility? Cant find it.

[angie55]

Log out and when you go to the log in screen, there’s a button to reset your password.

[Maydup]

Thanks Angie, I needed reassurance that was the case before I log out, and not get back in again! My old email address is still live to any reset instructions should work. I'll give it a go....

[Togo]

It is possible that simply logging out will not prevent your set up automatically putting you straight back into the bank when you open the tab or log on. You may have to clear the site from your cache/history and re-boot before you are asked for a password. I say perhaps. It depends on browser and system settings etc.

[Maydup]

Thanks both, I've done it.

I logged out and in again, but did have to clear the password from the box as it was on auto complete, although wasnt on auto complete when it came to changing the email address.

I'm gradually working my way through my old yahoo addresses before they vanish.

[Tuvok]

Why do you think your Yahoo address will stop working?

[Togo]

Perhaps Maydup has stopped using yahoo mail and there is I believe a time limit on the retention of info on a lapsed account.

[Maydup]

BT are withdrawing these disposable email addresses Tuvok, and I have several, so I'm taking the opportunity to have a proper old sort out.

For info ....
We wanted to let you know that from April 2020, we’re closing our disposable email service and it will no longer be available.
We understand this will cause some disruption to your emails, so we wanted to give you enough notice.
Any emails received to your disposable email addresses before we close the service, will remain in your folders, but you won’t receive any new emails after this date.

Why are we stopping disposable email addresses?
The disposable email address service is an old feature, originally introduced to help protect you from spam. In recent years our anti-spam capabilities have improved significantly and we have seen a decline in the use of this service.

Which addresses are affected?
You have 5 disposable email addresses on your account that will be affected. For example
*****[email protected]

What should you do?
Don’t create any new disposable email addresses.
Make sure you provide new contact details to the contacts you use disposable email addresses with.
For more information and help with how to view your DEAs, visit www.bt.com/dea-closure
Best wishes,
BT Email team

[Tuvok]

I can have disposable emails with my yahoo email account - my yahoo is direct not through my isp.