The heads which read data should never actually touch the surface of the platters of the hard drive. Sometimes, through the infiltration of dust or simply through mechanical wear, this occurs and a clicking sound is heard. Basically, this means that the drive is f*cked.
If the drive has **really** important data on it (e.g. if your company will go bust if the data is lost), switch your PC off immediately and take the drive to a specialist data repair company to retrieve as much data as possible. (This will cost hundreds of pounds but is better than seeing your business go bust). The reason for this is that every attempt to access the drive risks corrupting the data on it.
If the data is less valuable, then it might be worth repeatedly attempting to access the drive and (if possible) copying the data to another drive (or to external media, such as DVDs). Attempting to do so will risk corrupting the data but, if you don't want to pay 'big money' for the services of a data recovery company, that's all you can do.
If you can't access the drive (and don't want, or can't afford, professional data recovery) then, regrettably, all you can do is to scrap the drive (together with the data it holds) and buy a replacement.
Chris