Can’t Cancel D.d - Help!!

[Smowball]

Months ago for some mad reason I signed up to a website called Readly. You pay a subscription every month and can read endless magazines etc etc. Well I forgot all about it till I checked my bank statement yesterday and realised I was still paying for it. So I’ve gone to log onto their website to cancel it and I cannot log in. Keeps saying password is wrong. So Ive gone to reset it and I just don’t receive the reset email. I’ve tried endless times. I’ve gone into their CONTACT US and it just repeats the same thing - reset password!! But it won’t let me.
So I’ve tried to find a phone number for them but there doesn’t seem to be one!
No matter how many times I email them I just get same automated reply - reset p/w.
It won’t let me!
What on earth do I do??

[SlackAlice]

Smowball

//told my bank can’t cancel a D.D for me?? //
Who told you that?

[Smowball]

It’s not listed under standing orders either. And I don’t have a credit card. I’ve emailed Readly and just had an automated reply. Am going to try and ring my bank now....

[AuntPollyGrey]

What about PayPal?

[barry1010]

A PayPal payment would be listed as PayPal on her bank statement, not Readly.

Smow, on your statement it should say what sort of payment you are making to Readly. What does it say?

[AuntPollyGrey]

Barry correct, my mistake. I have a PayPal business account so there is usually a balance on it so it does not draw funds from a Bank Account.

[Smowball]

As soon as I’ve spoken to them I’ll update you all. Thanku for all your advice so far x

[barry1010]

Smow, what sort of payment does your bank statement say it is?

[Smowball]

I’ve just clicked the transaction on my online banking and it says card payment??
Anyway I am on hold on phone to bank now so fingers crossed...

[AuntPollyGrey]

Its a regular debit card payment -not the same as a DD from your account.

[Smowball]

Thank god for that!!
Santander have managed to put a block on the payment so the company will be unable to take future payments.
Think I need a lie down after 3 hrs of this! Lol

[AuntPollyGrey]

Great News !

[dannyk13]

APG, do they make regular payments from a debit card without setting up a direct debit? Never come across that.

[AuntPollyGrey]

Danny I've only come across that with Sky Tv. It comes off my account as 'Card Payment' and is not listed with the DD's which are easy to cancel on line with a click of the mouse. I'm sure its to make it more difficult to cancel a subscription. I think they can do it by making your initial payment a 'reoccurring transaction' .

[AuntPollyGrey]

your initial *card* payment

[Smowball]

Thankyou for all your help guys - as brilliant as usual!

[barry1010]

It's a Continuing Payment Authority, the same as a Continuing Credit Card Payment and favours the company taking the payments more than the customer. I don't like them at all. Glad you've got it sorted, Smow
https://gocardless.com/guides/posts/recurring-card-payments/

[TonyV]

smow glad you got it sorted now. Sandtander have always been good with my account, often stopping unknown payments before I have noticed them. Guess most banks do the same.