Canon Inkjet Doesn't Scan Documents Anymore

[EdmundD]

I haven't used the Scan function on my Canon PIXMA MG6400 series Inkjet for some time. Today I tried to scan a document into my laptop and it didn't work.

There have been some Windows updates recently and I wonder if they have affected the drivers?

Do I need to reinstall the software? I am on Windows 8.1.

Thanks in advance.

[woofgang]

I find if stuff like that happens then my first thing is to uninstall and reinstall the printer/scanner. There is also the risk that the printer will no longer work with win 8, its pretty old now!

[bookbinder]

What does the manual say about this?

[EdmundD]

Thanks Woofgang.

According to the Canon website it does support 8.1

[Togo]

Does it let you scan and photocopy a document. Not the wifi scan to pc but the hard copy where you insert the document and press copy?

[Togo]

Another question I'm afraid. Are there any error messages on either your pc or the printer display?

[Togo]

This may be worth having a read through Edmund.

https://ugp01.c-ij.com/ij/webmanual/Manual/M/MG6400%20series/EN/CNT/cnt_scan.html

This is the main page from the previous link.

https://ugp01.c-ij.com/ij/webmanual/Manual/M/MG6400%20series/EN/CNT/Top.html

[EdmundD]

Thank you all for the prompt and helpful responses.

I scan by putting the hard copy document on the printer platen.

I decided to reinstall the printer drivers from the Canon website and I can now scan.

Thanks again.

[Togo]

Well done Edmund and ta. I like my Canon pixma printer. Just a thought ....why stick with w8? It was probably the least user friendly of all the microsoft operating systems. I couldn't wait to upgrade my laptop that came with 8 installed.

[CrapAtCryptics]

By far the easiest way is to delete all Canon mentions and download the latest driver for 8.1 from the website.