I Needed To Phone My Bank Yesterday About A Block They'd Put On My Debit Card.

[sandyRoe]

When I gave my date of birth the tone of the woman I was talking with changed. It was condescending, as though she was talking to an idiot.
Anyone else experience this?

[Barmaid]

You are cost effective or value for money, APC! Not cheap.

[Apc2604]

:o) Not any more in my case. :o(

[woofgang]

Apc, that's not about age. If you jointly own the house or the mortgage is coming out of your partner's salary/income and not yours ie you don't have a financial interst in the house then the contract that you sign for the job can be repudiated by the other owner or by the mortgage payer. Its so that the sales person can do the pressure techniques and get a sale in what in other circumstances would have only been a quote visit. I used to be the one in my family who got the quotes for things simply because I was there more often than my husband so it was easier. I just used to refuse to deal with any company who said they needed to see both of us for whatever reason. I used to point out that I was only asking for a quotation visit and would not be agreeing any deals so why were we both needed. The honest folk would turn out the shysters would back out!

[Apc2604]

I understand that Woofy. But it has never happened before I was disabled. I've always been the one to pay all the bills and arrange finances etc. I've been the one doing all the work for loans, etc and all that has been needed is a signature from OH. And I told two bathroom companies that I only wanted a quote and they still wanted to ensure that OH would be there to approve. I wouldn't think that if a disabled man was dealing with the situation, they would ask for his wife's approval. I am wondering if I wasn't having a disabled bath, but just an ordinary bath whether they would want my OH to be there when they visited. In this case it's not so much about age as about disability and possibly gender. I have always been very independent and still am in my mind, if not in body!!

[Apc2604]

I am really feeling my lack of independence now and can understand how it feels to be talked to as if I am incapable It's hard to deal with. I have never had to rely on anybody before.

[woofgang]

apc even if you say you only want a quote they will still try to get you to sign on the day.

[Apc2604]

Pressure selling and totally out of order with elderly infirm and disabled.

[pixie374]

I remember once a situation where I had a mother and daughter looking for a bathroom replacement as they were both in wheelchairs. They knew exactly what they did and didn't want... and I was there when the sales rep arrived.
He spent the first couple of minutes suggesting he shouldn't go through it without the husband/father being there... although they were paying for it themselves.
Thankfully, the mum quite quickly said "it's up to us. Please leave now". Even then, he looked at me for confirmation and I just said "you heard her". So I can see how it happens.

[Bobbisox1]

And the flip side of being a Customer service person is.....

Very hard

[woofgang]

Apc its totally out of order with anyone.

[Cloverjo]

Nothing to do with my age, but my sex. When we had a burglar alarm fitted the man wanted to explain how it worked to my husband, not me! I said ‘I think I’ll be able to understand.’

[sandyRoe]

AllenLondon,
I'm a sprightly 73 and a bit.