New Laptop Wont Turn On

[bednobs]

bought a new laptop this month.
now there is a light flashing next to the on/off button and it wont turn on (it is charged)
I cant do a hard reset by holding the button down. What else can I try?

[shoota]

Take the battery out for 5 minutes or so then replace and try again.

[Togo]

Are you sure that it is not just doing an upgrade or security patch. If you have it set to upgrade at set times it will do so.

[JimF]

Is there any pattern to the flashing? Is it always the same colour?

[bednobs]

white flashing on and off. its been like it for over a day

[bednobs]

cant get to the battery

[Jackdaw33]

Why can't you power down using the on/off button? Might be worth switching off at the mains and see if that makes a difference.

[bednobs]

yes its unplugged. I pressed the power button for >30 seconds to no avail :(

[bhg481]

Back to the shop, I think, bednobs if it's less than a month old.

[tiggerblue10]

Yep, I'd say back to the shop with the warranty as well.

[Tuvok]

What make and model - it may be a known fault.