google, as the yellow pages is now thinner than a sheet of paper, c+d will have the same result (positive and negative experiences, generally no neutral), e=effort, f) i never buy the local paper, and I wouldn't know where to start looking for the tradesman sites.
Hi Sandy I just needed to show a chart on how people searched for services with an example so I just used these figures and multiplied them by 100 each and presented that in a graph :) cheating a little I know but probably quite accurate.