Video Consultation

[jennyjoan]

Have just heard from my doctors - if the above would be an option. Could anybody explain it. I don't have mobile phone

[barry1010]

Switch your GP, it is easy to do. Ask your family, friends and neighbours for recommendations

[emmie]

JJ best to get back to the doctors to try and get an appointment -
tell them in no uncertain terms that what they have prescribed isn't useful, appropriate. My doctor wasn't in full PPE gear by the way.

[jennyjoan]

lovely doctor Barry - about 10 years ago when I joined this surgery - we had the most wonderful wonderful male doctor, however because he was so wonderful - he was constantly booked out.

He has now semi retired from this surgery - think he is doing Bel-Doc now.

[wolf63]

JJ, you won't be the only deaf person at the surgery. Surely they have a contact system in place so that you can converse with the doctor.

I've been in to see my doctor and or nurse quite a few times since lockdown. They are all still working, just in a different way

[jennyjoan]

In my surgery there is a hall about 4 feet by 4 feet and it maybe holds 2 people before the Pandemic, since it was so cold more people tried to cram in to this little hall from outside. Oh - after you speak to the little receptionist via perspex - you can go into a reception hall which is ok, but you're not allowed in now because of Mr Covid.

Behind the perspex screen (long time before pandemic) sits a wee typist/receptionist way down (nearly on the ground LOL) trying to hear what you wanted. Way beyond the greasy Perspex pane (if your sight is good) behind her a few other receptionists sit and believe it or not - sit in the dark with the light on. Blinds are closed. Isn't that creepy.

I want to belong to a happy bright effervescent pleasant surgery with like-wise receptionists. Wonder where I'll get that LOL

[jennyjoan]

Wolf - I must be the only deaf one in a practice of 6,000. I also would like to know how do people who sign language - communicate. That baffles me. These people could be older who aren't familiar with the technology of today. I think about them all the time.

[woofgang]

I very much doubt you are the only one out of 6,000 who have got hearing problems. I dont have much experience of people who sign but the little I did have, it seemed to me that signing is more used for deaf to deaf communication and for public use, at concerts, meetings and so on. I know more hearing children are learning it at school now. Lipreaders can ask for people to remove their masks. Has your surgery got any kind of text phone facility and have you? it sounds as though your practice manager isn't being helpful....maybe advice from a charity for deaf people might help you get this sorted?

[jennyjoan]

perhaps perhaps - but I do know that Gness was an adept sign language person as she taught it.

I was told to contact the hierarchy persons to concern but I have now been told - it could take years, evidence, people you were talking to, times, dates. No I'll die first.

[bednobs]

it doesn't take years to make a complaint. The NHS complaints procedure has to give you an answer withing 28days

[New Judge]

She shouldn't have to make a complaint. The NHS is there to treat the sick. GPs are unfortunately the first port of call to get anything done in that respect and they should be operating properly.

[jennyjoan]

I chatted to the rnid. Deaf organisation but all they could is give more links. I am too tired at the mo to look them up