State Pension

[yansee]

My step mother is 94 hard of hearing and can`t get out without help , she had a letter from DWP to have her pension paid into bank instead of post office , is it a case of just letting DWP know her bank details or does she have to go through the bank i can`t find any advice on yougov and getting through by phone is nearly impossible

[barry1010]

She just needs to give the DWP her bank details, no need to inform the bank.

[yansee]

Thank you barry1010

[bobbinwales]

Have you seen the letter barry. Does'nt it give info on what she'd need to do.

[bobbinwales]

sorry, yansee not barry!

[THECORBYLOON]

There would normally be a form to complete with the bank account details and to sign, was there nothing like that with the letter?

[yansee]

bobinwales no i have only talked on the phone and she gets confused and is hard of hearing so can`t get much sense ,i can`t get over there and she won`t ask her helpers as she fell out with them , i`ll get age Cymru on it, thank you

[bobbinwales]

If she has to go to the post office to collect her pension can she post you the letter while shes there? Or ask at the post office- there usually helpfull in my experiance

[chelle7272]

you could try the Advisory Service https://www.pensionsadvisoryservice.org.uk/about-pensions/the-state-pension/how-is-it-paid

[bobbinwales]

just seen the "can`t get out without help "
Does someone else collect her pension for her or take her then? Could they help?

[yansee]

Thank you all we have sorted her out now, DWP don`t half make it difficult for the easiest of tasks

[Chinajan]

Are you sure it was the DWP asking for bank details?

[jennyjoan]

I know from experience - whoever the powers that be - want post office monies to be put into banks but it isn't supposed to happen until this November

[barry1010]

Yes it is, the DWPs contract with the Post Office ends in November. They are writing to everyone who uses the PO to receive their pensions and benefits

[yansee]

Yes i just talked to someone who transferred post office to bank last year, we have someone who will help her now and make sure it`s genuine

[Chinajan]

Good-oh - glad you're sorted.

The change has been publicised and it's not unknown for scammers to piggyback on such things and send out fake letters asking people to call and furnish bank details.