Revolut - Can't Log In On My New Ipad

[Wrangler3]

I have the Revolut App on my iPhone and on my old iPad. Works perfectly! But whilst the App opens on my new iPad, and gives me the keyboard to enter my passcode, it rejects the passcode! Any idea? Typical of these on-line companies, I can't find anything on the Help button and was wondering if anyone else has encountered this problem? TIA.

[Buenchico]

Have you tried using the 'New chat' facility from your iPhone or your old iPad? Quote (from their Facebook page): "24/7 customer support to all users! Please open Revolut up and go to "Dashboard" and "?" to start a "New chat". Our support team is ready to help you".

(This link won't actually help you but it will, at least prove that you're not alone. So someone at Revolut ought to know how to fix the problem by now! https://community.revolut.com/t/reset-passcode-function-does-not-work/2951/705 )

[Buenchico]

PS: I've just found a hint to skip having to first deal with 'Rita' (which is a bot) when you use the support system I've referred to above. Simply type 'Live agent' into the text field.

I've also found an email address which you could try: [email protected]

Both of those bits of info come from their TrustPilot reviews page
https://uk.trustpilot.com/review/www.revolut.com
which shows that 10% of their customers rate Revolut as either 'poor' or 'bad'. That's still a great deal better than they score on Reviews.io though!
https://www.reviews.io/company-reviews/store/revolut

[Fitzer]

Are you trying to access Revolut on all three devices i.e. have you decommissioned your old iPad, some apps have a max number of devices they can be installed on.

[Wrangler3]

Thanks guys. Like all internet companies, they dom't want any interface with their customers which is a shame as the product has been very, very useful to me and my family. I ended up having a prolonged 'chat' with Vin and I simply ended up reinstalling the App again (which I'd unsuccessfully tried) and we seem to be back on course. Shame on all those internet companies which keep their clients at arms' length!