Question Author
Brianiac - cousin rung that number and had to come off after an hour couldn't get through
Barry - that's right am afraid of contactless card being lost and somebody going on a spending spree - I do understand that the bank will reimuburse me (I hope) but don't want to take chances
Ken - that is the thing I DO LOSE LOl - my card and because it is so difficult to get through on the phone I can't take that risk of delay
Santander did have an email system and that was great but they have taken it off.