Email Problem

[Caran]

Suddenly all my junk emails are going in my inbox and leaving junk folder empty. I don't know what has caused this and don't know what to do put it right. I am on an iPad.

[Buenchico]

Which email provider are you with? (i.e. what comes after the @ sign in your email address?). It's their filtering system which seems not to be working.

[Caran]

I'm with gmx.co.uk Chris.

[Buenchico]

Odd!

I think that GMX is filtering my email normally, although I do notice that an email from Patisserie Valerie has gone into my Inbox today, rather than straight into 'Spam', where such emails usually go. Other email destined for 'Spam' seems to be ending up in the right place though.

I assume that you're using the iPad's own Mail app. If so, open your web browser instead, go to https://www.gmx.co.uk and log in there to see if spam emails are being directed to your 'Spam' folder on GMX's own server. If they are, the problem would appear to be with the Mail app on your iPad.

Assuming then that the problem is with the Mail app, try deleting your account and then recreating it. (You won't lose any existing mail). To delete the account, go to Settings, tap Accounts and then tap the name of your GMX account. On the details page for the account, tap Delete Account and then confirm the action by tapping Delete. To recreate the account go to Settings > Accounts again and tap on Add Account.

Alternatively, if you're currently using the iPad's own email app, simply switch to using the dedicated GMX one. (I use the Android equivalent on my phone and I find it very user friendly):
https://apps.apple.com/gb/app/gmx-mail-cloud/id417352269

[Caran]

Thank you so much Chris.

[rockyracoon]

I’ve just checked my emails on my iPad and it looks like the whole lot’s gone mad.

[Caran]

Have you the same problem then RR

[Smowball]

Just checked email on my iPad and inbox is completely empty!! Every single email has vanished!

[rockyracoon]

That's what happened to mine. Completely empty, though I could see spam and emails on other folders. It seems OK now though.

Very odd