Tube Feeding And Restaurants.

[barry1010]

My wife has just tried to book a restaurant for a family celebration next May for 12 people. The restaurant wants a deposit, naturally, but wants £5 per head. When my wife explained that one of is tube fed and cannot eat at all she was told that he would still have to pay the minimum cover charge of £30.

We are looking for another restaurant but are bitterly disappointed - or are we being mean in not expecting to pay? We expect the overall bill to be well over £800.

We can't be the only ones in this situation, would love to hear your thoughts/experiences.

[Barmaid]

Well fair dos to the owner for holding his hands up and saying it was HIS fault and attempting to put matters right.

Sometimes genuine mistakes are made and at least he has taken full responsibility.

(Although I acknowledge the loss of 12 diners might have been a motivational factor.).

[barry1010]

bednobs, it was just the attitude.

[Prudie]

Wow I actually feel sorry for the restaurant owner - and you are still thinking about it despite what he's offered you as recompense?

[pixie374]

Thanks Barry, for clarifying. That's very kind of him.... please, don't be telling your friend about all this though. Just let him enjoy it :-)

[barry1010]

Yes, we are still thinking about it, Prudie. I think the owner is more concerned about us putting up a bad review online (we never mentioned it and we wouldn't) but we did tell him we would let him know by next week and thanked him for taking the time to call.

[barry1010]

Thanks, pixie, we wouldn't dream of telling him :)

[pixie374]

I know, Barry... imv, they have been more than generous. Many people with disabilities go out for a meal (quite regularly with us). They seem to be bending over backwards, to keep you happy- and while not surprising after covid, lockdowns etc, I honestly wouldn't take advantage any further.
They were reasonable to start with, but are still accommodating for you. Don't pee them off now :-)

[naomi24]

Acknowledge the apology gracefully. I hope you have a lovely time. Bet you’ll get fantastic service!

[Khandro]

Hope it all goes off tickety-boo barry, - have a great evening.

[Peter Pedant]

conditions prior ro a contract
you understand them, take them or leave them

as a non eater - is it discrimination, to include them in a charge I think not.

go elsewhere

[Peter Pedant]

o god this is a thread about X
which turns out to be NOT about X

my bad

must be AB

[Peter Pedant]

// Acknowledge the apology gracefully. //
they are so rare on AB - - oh sorry sorry - from the restaurant, not paying attention again

[Peter Pedant]

// a service charge is not a cover charge.//

and when you do read the intervening posts - it tuens out not to be worth it

Have a good dindins - I conclude you have got the booking that you want.