Orange "touting for business"

[SteveSxx]

My wife received an unwelcome phone call purporting to be from Orange today - informing her that if she didn't upgrade her old phone, that she would lose the contract - she was entitled to 10% discount on any future calls
The problem being that my wife owns her own phone and often her bill is 50p - so told them to take a hike
Is orange really that desperate ??
or was it a con from a competitor ?

[vehelpfulguy]

My daughter has had a similar experience with O2 recently.

She was rung a few weeks ago by O2 saying if she extended her contract she could have a new phone. She said there was a phone coming out soon she wanted, but nothing around now.

The O2 person insisted she take a new phone now and said he would send her one, which she said she did not want. He said he would send it anyay, and for her to refuse the delivery when it arrived.

We were out when it arrived so she rang O2 to complain and they said send it back.

O2 said it was an outside agency they had employed who had overstepped the mark.

We sent it back, but O2 said they never received it. My daughter spent ages on the phone to O2 and the Post office trying to sort it out.

After THREE WEEKS finally O2 admitted they had got the phone back, and they now plan to send out the new phone soon.

Use O2 at your peril.

[mushroom25]

a lot of the time these agencies have no idea who they're calling, other than you have a service provided by their client. I get these calls from time to time, and yet my phone is provided by my employer (a large multi-national) on a bulk-purchase deal from Orange, as it happens).

Telling the agency to call my employer's personnel department usually persuades them they're on a hiding to nothing. My daughter uses the same technique (even tho' her phone is her own).

[Snowy Owl]

My OH had a call along similar lines purporting to be from Sky wanting to make him upgrade to include films etc. However, the caller seemed to have no idea at all about what package we already had. He told them to get lost, but not quite so politely I`m afraid!

[garythecat]

My ex-husband works for Orange and when I asked about getting similar calls myself he checked and apparently Orange do not cold call, not even to existing customers. Just tell whoever is calling to bog off.

[jaydj]

I had this happen to me last year and the they said they were from orange but later found out it was a phone shop in London who seil orange phones
Had problems with it and got it all sorted out when i contacted the real orange company