Now online orders are paperless, you can’t just take the item back to store. You have to print a Royal Mail Return sticker but have to sign into your account first. I can’t remember my password and tried four times to get a new one which they haven’t sent to my email. So I tried to register, to be told I already registered. I hadn’t logged in to buy the item I used the Guest option. Help please, hopefully from a M&S colleague. The phone is only answered by a robot who tells me to go online for a Royal Mail Returns sticker. I am going round in circles.
Have you still got the order confirmation e-mail they sent you, if so just print it off and take them into the store. I did not have any problem, in fact the assistant was nearly ecstatic that I had the print out, sounds like they can still do it but makes it harder for them without.
I Only have one email and nothing in spam folder. I will try taking back to store, as this has never been a problem in the past. Why do they make things awkward??