Plusnet

[sniffa]

Is anybody else having problems with Plusnet, i can receive emails but i can't send them,
i spoke to Plusnet on Tuesday, they said wait 48 hours for their engineers to sort it, but it is
still not working.

[Buenchico]

How are you trying to send your emails? Are you using the PlusNet website or are you using an email client or app. (e.g. Windows 10 Mail, Outlook Thunderbird or a mobile app of some sort)?

[Hopkirk]

I'm with Plusnet for both landline / WiFi and mobile.

No problems, but I haven't had an incoming e mail over the mobile network.

[Hopkirk]

On further experimentation, no problems sending and receiving emails over Plusnet mobile.

[ladybirder]

I'm with Plusnet for Broadband. No problems. In Sth East if that helps.

[sniffa]

plusnet website, windows 10

[Buenchico]

The most common problem with not being able to send email is where an email client/app (such as Windows 10 Mail) screws up the outgoing ('SMTP') server settings. However, as you're bypassing those anyway (by using PlusNet's own website) that can't be the cause of your problems here. So the fault is either with your browser or 'at their end'.

To check whether it's a browser problem, trying logging into your email using a different browser. (e.g. if you normally use Chrome, try Edge, simply because it's already on your computer). If you can then send mail normally, you'll know that the problem is with your main browser. (In which case, try clearing its cache. If you need instructions, please tell us which browser you use).

If you can't send email using a different browser, the problem is definitely 'at their end' and you'll have to wait for Plusnet to fix it. As a short-term workaround though, if you've got urgent email to deal with, you could set up a new email account with GMX https://www.gmx.co.uk/ and configure its 'mail collector' facility to copy incoming mail from your Plusnet one to your GMX account. You could then send any replies, or other outgoing mail, from that GMX account.

[sniffa]

I don't know what's happened, but in my frustration i tried to resend
some quiz entries, & they appear to have gone, i have asked the
recipients to please confirm entry, as a check, thank you for all
your comments, i can only just get by computer wise, i just want
simple plain easy things, that i know what to do, anything else
just baffles me. sniffa