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The following are real conversations Directory Enquiries operators had with callers, as revealed in interviews with staff at the BT call centre
Caller : I'd like the number of the Arbour Fish shop in Wick please. Operator : I'm sorry, there's no listing. Is the spelling correct? Caller : Well, it used to be called the Harbour Fish shop but the H fell off.
* * *
Then there was the caller who asked for a knitwear company in Woven. Operator : Woven? Are you sure? Caller : Yes. That's what it says on the label - Woven in Scotland.
* * *
Caller : I'd like the RSPCA please.
Operator : Where are you calling from?
Caller : The living room
* * *
Caller : The water board please.
Operator : Which department?
Caller : Tap water.
* * *
Operator : How are you spelling that?
Caller : With letters.
* * *
Caller : I'd like the number for a reverend in Thurso , please.
Operator : Do you have his name?
Caller : No, but he has a dog named Ben.
* * *
Caller : The Union of Shopkeepers and Alligators please.
Operator : You mean the Amalgamated Union of Shopkeepers?
* * *
On another occasion, a man making heavy breathing sounds from a phone box told the worried operator: "I haven't got a pen so I'm steaming up the window to write the number on.
The following are real conversations Directory Enquiries operators had with callers, as revealed in interviews with staff at the BT call centre
Caller : I'd like the number of the Arbour Fish shop in Wick please. Operator : I'm sorry, there's no listing. Is the spelling correct? Caller : Well, it used to be called the Harbour Fish shop but the H fell off.
* * *
Then there was the caller who asked for a knitwear company in Woven. Operator : Woven? Are you sure? Caller : Yes. That's what it says on the label - Woven in Scotland.
* * *
Caller : I'd like the RSPCA please.
Operator : Where are you calling from?
Caller : The living room
* * *
Caller : The water board please.
Operator : Which department?
Caller : Tap water.
* * *
Operator : How are you spelling that?
Caller : With letters.
* * *
Caller : I'd like the number for a reverend in Thurso , please.
Operator : Do you have his name?
Caller : No, but he has a dog named Ben.
* * *
Caller : The Union of Shopkeepers and Alligators please.
Operator : You mean the Amalgamated Union of Shopkeepers?
* * *
On another occasion, a man making heavy breathing sounds from a phone box told the worried operator: "I haven't got a pen so I'm steaming up the window to write the number on.
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