What Would Your Response Be?

[david small]

While watching a movie on the television I had a couple of Scottish shortbread biscuits.
Imagine my disgust at finding half a molar tooth in one of them. I was chewing away when I encountered something very hard, and very wrong. Someone had spat the crown of their tooth into the biscuit mix. They were from the Waitrose essentials range that I will never trust again.
I will of course complain, and they may investigate.

[emmie]

yuck..

[dannyk13]

Same as you,complain.

[1ozzy]

Take them for every penny possible.
Just be sure it wasn't your own.

[emmie]

i too would complain and hope to get a response in due course.

[fourteen85]

Well , including my self that is six possible sales they have lost so far

[douglas9401]

I'm sure the investigation will get to the root of the issue and the tooth will emerge.

[david small]

Ouch Douglas.

[bobbinwales]

Sure they weren't macavities 'biscuits?'
I once sent off a tuft of hair(defo not mine) I found in my mouth as I was chewing a caramel bar...never even got an acknowledgement ... I should of taken a photo and kept a copy of my complaint

[Spicerack]

^He's dental isn't he.

[david small]

I once worked at a facility that made beef burgers, pies, etc.
I witnessed a moron deliberately put foreign objects into the minced beef because he was bored. I made him retrieve the item..a steel nut.

[1ozzy]

But iron required in everyones diet!!!

[Spicerack]

What if they had a nut allergy?

[ichkeria]

I'd check my own teeth first :-)

[1ozzy]

They'd have to bolt to a hospital

[gness]

Know how you feel. I found myself chewing on the skull of a little mouse in a Weetabix. Mum complained and was sent another packet of Weetabix in a fancy tin.

[sandyRoe]

Go and see a lawyer. I once came across a piece of rubber in a battered fish portion. I initially thought some worker in the processing factory had thrown a condom into the cooking mix. With hindsight I think it was probably a piece of a rubber glove.
The company paid a couple of hundred quid in compensation.

[Old_Geezer]

Make sure you've not lost a crown first.

[david small]

Obviously I checked my own teeth first of all, I’m not stupid.
I took the item to Waitrose, they looked at me as if I was attempting to commit a fraudulent claim. I suppose these companies are targeted frequently by the opportunists.
sandyRoe seems a good idea. But I do not condone frivolous litigation.

[jno]

I don't know what Waitrose are supposed to do about it in advance, X-ray everything before it goes on their shelves or something. They buy product from suppliers, they don't make it themselves. Rogue suppliers might be identified and sacked after the event, but boycotting Waitrose because of one bad product makes no more sense than doing the same to Amazon.