Quizzes & Puzzles1 min ago
Cooling Off Periods On Travel Arrangements
Can anyone tell me if the cooling off period for goods and services apply to cruises. We are planning to book a cruise, maybe online, or maybe over the phone with the cruise line's agent. Bizarrely, the cruise line we are planning to sail with does not give access to the cost of their all inclusive drink packages, until AFTER you have booked.
So, if you book a cruise, then find that the cost of your drinks is going to be prohibitively expensive whether on a package or bought as you go, can you use the cooling off period to cancel. Their terms and conditions appear to say not, but does our law of cooling off outweigh their conditions.
Never experienced this with any other cruise line. Usually you choose the cruise and cabin you want, then as you go through the booking process you add the extras as you go, and you know what the price of them is before you complete the booking. This one, and unfortunately it is the only one sailing from the port we wish to sail from, doesn't do this. I know that airlines give you 24 hours to change your mind, but again, you always know how much it's going to cost you before you book it.
So, if you book a cruise, then find that the cost of your drinks is going to be prohibitively expensive whether on a package or bought as you go, can you use the cooling off period to cancel. Their terms and conditions appear to say not, but does our law of cooling off outweigh their conditions.
Never experienced this with any other cruise line. Usually you choose the cruise and cabin you want, then as you go through the booking process you add the extras as you go, and you know what the price of them is before you complete the booking. This one, and unfortunately it is the only one sailing from the port we wish to sail from, doesn't do this. I know that airlines give you 24 hours to change your mind, but again, you always know how much it's going to cost you before you book it.
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The cruise line is MSC. It's not my first choice of cruise line anyway, but the port we want to cruise from (one in Sicily), only this line go from there, at the time we want to sail.
Their terms and conditions appear clear, if you cancel you lose your deposit, have to cancel in writing yada yada, so it would seem that UK cooling off law doesn't apply.
It's crazy to expect people to book something without knowing exactly how much they're going to have to pay, but this is the way this cruise line does it. I have looked at the reviews on Cruise Critic, and some of them aren't that positive I have to say. I may have to go onto their member forum and put out a question on the company specific section to see if anyone knows what the cost is. As long as I know up front what it's going to cost, the issue of cancellation won't arise.
There's bound to be someone who is cruising with them this year who should know.
Their terms and conditions appear clear, if you cancel you lose your deposit, have to cancel in writing yada yada, so it would seem that UK cooling off law doesn't apply.
It's crazy to expect people to book something without knowing exactly how much they're going to have to pay, but this is the way this cruise line does it. I have looked at the reviews on Cruise Critic, and some of them aren't that positive I have to say. I may have to go onto their member forum and put out a question on the company specific section to see if anyone knows what the cost is. As long as I know up front what it's going to cost, the issue of cancellation won't arise.
There's bound to be someone who is cruising with them this year who should know.
British Airways, and one or two other airlines give you 24 hours to change your mind, and get a refund. Some airlines allow you to hold your chosen flight for 24 hours at that price. But the price you see, is the price you get. All the extras, and their costs are there, so you know what you're getting for your money.
If there is no law related to cooling off when booking travel, these airlines must be giving this as a benefit to their customers. It would seem that the cancellation terms and conditions comply with the law, for cruises at least, maybe all kinds of travel. It is frustrating, when you can't be certain how much what you are booking is going to cost you.
Although I have been given, on a different forum, some lists of what drinks are available in each category of drink package, so a bit of adding up would give an idea of how much you may be likely to spend on drinks. And then consider whether you'd not bother with a drink package anyway. Seems to be the best we're going to get. That, or choose another cruise line, and a different trip altogether!!
If there is no law related to cooling off when booking travel, these airlines must be giving this as a benefit to their customers. It would seem that the cancellation terms and conditions comply with the law, for cruises at least, maybe all kinds of travel. It is frustrating, when you can't be certain how much what you are booking is going to cost you.
Although I have been given, on a different forum, some lists of what drinks are available in each category of drink package, so a bit of adding up would give an idea of how much you may be likely to spend on drinks. And then consider whether you'd not bother with a drink package anyway. Seems to be the best we're going to get. That, or choose another cruise line, and a different trip altogether!!
Ellipsis. Sorry,yes the link was useful. Gives a good idea as to what drinks go with which package, so a bit of addition can help you work out roughly whether it's worth having. Bearing in mind of course, that the drink cost will have at least 15% added by way of gratuity.
I wonder where these websites/blogs get the information from. If it's MSC I wonder why they don't tell the customer and have done with it. I remember them running into the dock, was it in Venice? And the Concordia of course. After that cruising with them was for nothing, and we took several cruises over the following few years. I have to say they were ultra careful after that and we never experienced any issues except during a really bad storm, we pitched up for dinner and all the crew were seasick!! It made us smile, but the staff were very definitely not amused.
I wonder where these websites/blogs get the information from. If it's MSC I wonder why they don't tell the customer and have done with it. I remember them running into the dock, was it in Venice? And the Concordia of course. After that cruising with them was for nothing, and we took several cruises over the following few years. I have to say they were ultra careful after that and we never experienced any issues except during a really bad storm, we pitched up for dinner and all the crew were seasick!! It made us smile, but the staff were very definitely not amused.
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