Complain Or Report A Problem Online

[barry1010]

I find this extremely frustrating. I do my best to explain the problem in a succinct way, use punctuation and paragraphs to make it easier to read yet nine times out of ten the reply/solution does not apply to my complaint/problem at all.

I question my ability to get my point across. Does anyone else experience this?

[Bobbisox1]

Barry in all honesty, all kinds of any Customer Service is a thing of the past now, a lot of companies have outsourced their handlers to places like India etc, it doesn’t matter that they speak very good English , a lot of conversations and emails get lost in translation now

[bobbinwales]

Yes...its either a bot or someone in a call center overseas that picks out keywords and looks for nearest FAQ

[Bobbisox1]

And read from a script BobbinW

[pastafreak]

Do you mean on AB Barry?

[Sqad]

pasta....LOL....that was my first thought as the connection seemed to be relevent.

[naomi24]

// a lot of conversations and emails get lost in translation now //

I have enough trouble understanding the Scottish staff my on-line bank uses.

[Old_Geezer]

Probably deliberate. That's what I tell myself when I get a similar experience from a websearch.

[burlyshirley1]

Reporting a problem on line is a no no for me. Twice, when I was utterly convinced I had answered every question correctly, they refused to send !! I now prefer to hang on to the phone for anything up to an hour - well, I don't really, but hey it's the way things have to be done today, unfortunately ...

[barry1010]

No, not on AB, pasta. I usually get sensible answers here, I can ignore the occasional one that uses a form of English that is incomprehensible to me

[Tilly2]

Yes, you have to go through the bot to get to the body. :-)

[Peter Pedant]

yes
frequently
Mrs Birtles of British Rail does this full time
I typed at least five time - under the Data act I want CCTV of the scene where a young girl swore at me - white prack I think is oK for AB

and my god didnt she lardy dar ! - alll sorts of reasons not to obey the law
I think she is a bot and not human

[Peter Pedant]

bots on AB
they arent bright enough are they?

[Peter Pedant]

Thank you for your answer Hally
first to get to know it really happened and it wasnt me

she was a 20ish British Afrocaribbean on Bham station and said as an opener: "There is no need to be a white prack, you could have asked me if you could sit down". I was stunned and said after a gap - I am 71 1/2 so it took around 5 s to sink in.
What did you say ( no no not: Travis, you talking to me? Robt de Niro)
and she repeated it - wivvart looking up from her phone, tap tap tap

and no one (people standing within 2m) turned around and looked at her! - Banjo Bag and Girlie in Pink.

"I am deaf, can you sign that?" CCTV geddit?
" You not deaf I can tell!"
" Oh you're a telepath!"
Hanger on behind her, face only " what's a telepaff den?"
and we sort of continued....

and..... what was happening. The lack of response of the witnesses made me think it was the beginning of a shakedown. BJ and P were in on it.
and of course - - the CCTV would show

Data rules are "blind" (+) - and Mrs B after a long faaaaaaaaff ( two or three days of "no pink form, no CCTV"*) then said
There is nothing of you besides your conversation to an immigrant standing, do you want to proceed ? I did

* Baby Jane: if aint eaten your din-dins you will have to wait until lunchtime Blanche O but I tried , I tried
BJ but ya didnt didja !

(+) that to a half blind deaf 71 y old is good huh
it is the proper jargon tho so not inappropriate