My Hermes Parcel Drop Off And Collection

[chessington]

Hi Not sure if this is the right catagory for this but wondered if anyone can help, we sent a parcel via Hermes where you pay online then they collect, they failed to collect on Monday, the specified day, I had a parcel dropped yesterday by Hermes to me, nothing to do with the parcel leaving my house, and they didn't have any info they had to collect a parcel (expensive item) the courier was new to the job and didn't know, anyway we have sent parcels this way before and you can track online where your parcel is etc and normally it says straight away, parcel collected, it does not say this at all and still says parcel waiting collection, we are worried as this is an expensive item and you never get through on the phone and emails have been ignored and live chat is useless??? anyone else know what we can do if the item gets lost, stolen, we are a tad worried TIA

[EDDIE51]

It will be due for collection by a different driver. My daughter is a Hermes driver but she only does deliveries, other drivers do collections. If it is still at your house then you know it is not lost.When it is collected the driver will scan the bar code on it's label to show it had been collected and the system will show it as 'collected' .

[Zacs-Master]

I think chessington means they gave the delivery driver the parcel Eddie.

Chessington - did you get any kind of receipt? Hermes will have Goods In Transit insurance should anything go wrong but you'll need proof that you gave them it.

[EDDIE51]

If you have given the parcel to the delivery driver you have a problem.
The delivery drivers do not do collections. The driver should have refused to accept it but as they were new they did not realize.
They would not have been able to scan it as their scanners are only programmed to scan items they deliver to confirm delivery.
You will have to hope the driver is honest and hands the parcel over.

[EDDIE51]

Not only that the delivery driver is honest but that the person he hands it over to is honest. Now they have the parcel unsigned for and unrecorded there is no proof it was ever handed over.

[douglas9401]

Fear not, chessington, it'll be fine.

[chessington]

thanks for replies, we got a receipt, it still shows on their site "awaiting collection" will see, if not there is always the boys in blue. Our normal lady that delivers for Hermes has also collected too, she does both.

[Zacs-Master]

You should be fine then. Good luck.

[EDDIE51]

Then it has just not been entered into the system yet, it will be ok.

[douglas9401]

That'll be you finished running in circles and waving your hands in the air then?