Customer Service...

Lie-in King | 14:56 Fri 27th Jan 2023 | Film, Media & TV

9 Answers

We often hear of bad experiences with big companies, but I thought I'd post about the phone call I had a few minutes ago with Disney.

Back in December I redeemed Tesco points for another 3-month subscription to Disney+, but unfortunately it was on the same day that my old sub expired, so I ended up paying £7.99. I wasn't bothered as it was my fault for leaving it too late & thought "I'm ok for January-March now".

I noticed today that another £7.99 had been taken yesterday, so got on the phone to try & clear everything up. The young lady I spoke with was superb; she refunded the £7.99 & talked me through re-redeeming my Tesco voucher online, all in the space of 5 minutes, if that.

Just saying - well done, Disney Customer Service :-))

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20:14 Fri 27th Jan 2023

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Zacs-Master

Nice one. Sky called me before Christmas to say I had loads of VIP reward points. I ended up adding Sky Sports, Sky Cinema and a multi-room box for an extra £5/mnth for 6 months then it goes up another £5.

Lie-in King

Question Author

Nice one back at you, Zacs :-) Good that Sky took the trouble to initiate the contact as well.

Zacs-Master

Indeed it was. It was about the 5th time they'd tried as well as I just thought they'd be trying to sell me something for a fortune. Had a really nice chat to the girl as well about travel & holidays. All very pleasant.

Lie-in King

Question Author

My girl was laughing & cheerful through the call as well, it made a very nice change from some of the grumpy sods I've found on help-desks in the past.