Bt Decor 2200 Corded Phone 1571 Problem

[FreyaBee]

I have just replaced my old corded phone with BT Decor 2200
. The 1571 light is flashing even though all messages have been checked and deleted. Also, when I lift the receiver to make a new call, the dial tone is interrupted with the 1571 tone which usually also means a message is waiting.
How do I stop this happening. I have read that pressing 9 twice may work, but it doesn't.
Help appreciated

[bhg481]

I don't know your particular phone but some devices complain bitterly if you haven't set the time and date. Have you done this or, perhaps, it's set automatically on your phone.

[FreyaBee]

Hello bhg
I had alfeady set the time and date

[bhg481]

In that case, have a look at this:

https://help.business.bt.com/app/answers/detail/a_id/7742/~/bt-answer-1571-instructions

[Atheist]

Maybe this link will help.

https://www.manualslib.com/manual/608252/Bt-Decor-2200.html

[bhg481]

Looking at the link I suggested BT say the solution is to get someone to ring you and leave a message. You then retrieve the message and delete it and that should clear things. If it doesn't report it as a fault.

[FreyaBee]

Thanks all. I am now trying all your tips. I will get back to let you know

[FreyaBee]

Update
I tried all the tricks mentioned and none worked, so I called BT faults and they confirmed the problem lies with the connection to the small white box on the interior wall.
Engineer has been booked for next Wednesday.

[bhg481]

Thanks for getting back to us - at least you've got some sort of solution.

[FreyaBee]

bhg
I have just retried the instructions that you kindly me and this time, it worked ! Have cancelled the BT engineer. ;)

[bhg481]

That's an even better solution, then. Well done.