Every report I’ve read says the same, naomi – that Buckingham Palace described Lady Susan’s remarks as unacceptable. Here’s the BBC’s take:
https://www.bbc.co.uk/news/uk-63810468
“The palace described the remarks as "unacceptable and deeply regrettable".
A spokesperson for Prince William said "racism has no place in our society".
"The comments were unacceptable, and it is right that the individual has stepped aside with immediate effect," they said.”
Here’s the Palace’s full statement:
"We take this incident extremely seriously and have investigated immediately to establish the full details. In this instance, unacceptable and deeply regrettable comments have been made. "We have reached out to Ngozi Fulani on this matter, and are inviting her to discuss all elements of her experience in person if she wishes.
In the meantime, the individual concerned would like to express her profound apologies for the hurt caused and has stepped aside from her honorary role with immediate effect. All members of the Household are being reminded of the diversity and inclusivity policies which they are required to uphold at all times.”
So then, a grovelling apology for something and nothing, issued on behalf of somebody who, essentially had nothing to apologise for. But it gets worse. Here’s another statement from the Palace made after a “reconciliation” meeting was held:
https://www.royal.uk/statement-buckingham-palace-and-ngozi-fulani-founder-sistah-space
“Lady Susan has pledged to deepen her awareness of the sensitivities involved and is grateful for the opportunity to learn more about the issues in this area.”
“Ms Fulani, who has unfairly received the most appalling torrent of abuse on social media and elsewhere, has accepted this apology and appreciates that no malice was intended.”
“Both Ms Fulani and Lady Susan ask now that they be left in peace to rebuild their lives…”
“Rebuild their lives”? Per..lease! It was just a chat at a gathering. If Ms Headley had handled it in a sensible manner it is doubtful anybody else would have heard about it (unless she told them). People who go around under contrived African names in traditional African dress are likely to be asked from time to time where they are from. It’s called conversation and it’s no big deal. If they are from Harlesden they only need to say and move on to discussing the football results or the horse racing. If they are so sensitive that such a question makes them feel abused, perhaps they ought to consider staying indoors.