Tui Holiday Booking

[ilovemarkb]

Me and my sis booked a holiday in a Tui branch on Saturday. We told them what we were looking for etc. So we booked a holiday and payed an £80 deposit each towards cost of a 4 star platinum Tui holiday. It cost a bit more than we usually pay but it sounded lovely. When we have checked today the reviews are mostly terrible. so bad that we regret booking without checking it out first. Where do we stand regarding choosing a different holiday regarding deposit etc? Thanks in anticipation :-)

[bobbinwales]

You dont stand, you grovel.... only joking.
Best to ask them , you may have no right to a refund but they might let you transfer it.
Worth checking if theres a cooling off period

[Geoffrey13]

Give it a try - the cooling-off right could apply (check the small print, or just ask).

[barry1010]

"• If you’ve booked a package holiday, you’re entitled to your money back within a guaranteed 14 days in the unlikely event we have to cancel it. You’ll also have other options, including the opportunity to change your package booking to another holiday fee-free."
https://www.tui.co.uk/destinations/info/our-promise

[barry1010]

Ignore my previous post

[Buenchico]

Hmm.

I was unaware of there being any cooling off period for travel bookings and ABTA says that there isn't either:
https://www.abta.com/help-and-complaints/frequently-asked-questions/I-want-to-cancel-my-recent-booking-is-there-a-cooling-off-period

Further, Citizens' Advice make no mention of such a period
https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/cancelling-a-package-holiday/
and neither does Gov.uk
https://www.gov.uk/government/publications/package-holiday-refunds-and-cancellations/information-about-package-holiday-refunds-and-cancellations

However this firm of solicitors says that there's a 14-day cooling off period:
https://www.fisherslaw.co.uk/news-and-blog/can-you-cancel-a-package-holiday/

I'm confused!

[teacher1]

The reviews are not always true! My holiday hotel I booked for June according to the reviews was run-down and not even open! It was quite the opposite ! Some people expect a 5 star holiday at 2 or 3 star prices ! See if anyone on here has actually been to your chosen hotel.

[Buenchico]

Where a cooling-off period exists, companies are legally obliged to notify their customers of the fact. There's no such notification on the Tui website
https://www.tui.co.uk/destinations/booking/tandc?ptype=PDP

So, alas for you, it sems that the solicitors' firm above doesn't seem to know the law!

[Zacs-Master]

I think some of the advice given is somewhat more complex than it needs to be. If you go back to the tui shop and explain, I’m fairly sure they’ll let you change the booking. Let us know.

[Old_Geezer]

Never hurts to ask.

[theshedman]

We had to change a booking with Tui that we booked in store and they charged £50 each for it. That was just for changing the date by a week but always worth asking.

[bednobs]

people dont usually bother to review if they have had a good experience, therefore IMO review sites are skewed

[ilovemarkb]

UPDATE !!!! we have to pay £50 each to change booking We ok with that thanks for all replys!

[barry1010]

Thanks for the update