News4 mins ago
Ebay Parcel Not Received.
2 Answers
A buyer has contacted me to let me know the parcel I sent two and a half weeks ago has not arrived.
Should I ask her to open a case with eBay, or should I just refund her?
I didn't send it tracked, got a proof of posting certificate but I don't hold out much hope of a refund from the Royal Mail.
Thanks in advance for any replies.
Should I ask her to open a case with eBay, or should I just refund her?
I didn't send it tracked, got a proof of posting certificate but I don't hold out much hope of a refund from the Royal Mail.
Thanks in advance for any replies.
Answers
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This link shows the buyer is entitled to a refund since the item wasn't tracked.
https:/
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Thank you TCL. I know she is entitled to a refund, what I am wondering is - do I instigate it or does she? Does it make any difference?
Ultimately she will get a refund, but the advice I've been given by the Royal Mail is to wait 'a further few days' to see if it turns up.
This feels unreasonable to me, but I wonder if it will show up as I had a similar case a couple of weeks ago, a buyer reported non-arrival after more than 2 weeks, then it turned up!
Ultimately she will get a refund, but the advice I've been given by the Royal Mail is to wait 'a further few days' to see if it turns up.
This feels unreasonable to me, but I wonder if it will show up as I had a similar case a couple of weeks ago, a buyer reported non-arrival after more than 2 weeks, then it turned up!
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