Applied for bank loan 2 weeks ago. Said they'd notify me in 72 hours. Still no word - after long phonecall it turns out they accepted application but never told me. Surely that's out of order - am I within my rights to complain? Luckily I had a backup plan otherwise I'd be screwed!
Yes it is out of order but I dont know what you can achieve other than having it on record that you complained and they may look into it and make changes to their procedures. Everyone has a right to complain and some people would suggest voting with your feet and moving your account.