Charged Twice At Asda Self Service Checkout

[gordiescotland1]

Hi there 

I was at my local Asda self service checkout and spent £25.49. Initially the payment was declined when I paid by phone, contactless. I knew this was rubbish as I had more than enough to pay for it, it said try another card, I didn't have my card only my phone. So I tried again and it went through. There was no mention of it on the receipt as the first attempt being declined. Which is a bit weird. I checked my online account last night and pending transactions there are 2 transactions pending for the same amount. I don't know how this happened. I don't know if Asda can do anything because the declined didn't show up on the receipt. I might have to phone my bank. Has this ever happened to anyone else before. 

[barry1010]

https://support.asda.com/help/faq/charged-incorrectly#:~:text=If%20you%20think%20you've,report%20this%20at%20the%20store.

I would print out the relevant part of my bank statement and take it to Asda when customer services opens. If it's too inconvenient, phone them.

[gordiescotland1]

Thanks 

[bhg481]

I seem to remember something similar happening with one of my cards.  I monitored my statement daily for a few days and it sorted itself out. Try that and, if it doesn't sort itself, your credit card provider is the place to talk to.

[newmodarmy]

I think only one of the pending transactions will go through. But if you are charged twice just tell your card company. 

[bhg481]

I've just spoken to my wife and we remember it was similar circumstaces to yours - bought some fish & Chips, the card (not contactless) failed, tried again and it worked. Two Pending transactions appeared on the card and just one after 2 or 3 days. Just keep an eye on it - "Pending" is the magic word which means you haven't been charged yet.

[gordiescotland1]

Yes bhg but it does affect your available balance, which is annoying 

[DDIL]

but i will be rectified in a couple of days. even if you phone your bank they can do nothing until the pending sorts itself out.

going to the supermarket will take even longer.

I would never use my phone to pay for goods over a fiver.

[barry1010]

It's no diiferent to paying with your card. 

[DDIL]

 I disagree Barry. But we are entitled to our own opinions.

[windywillow]

It happened to me at Morrisons on the self-service tills. Said Pending initially but after a couple of days two payments were taken. I went back to Morrisons and they refunded one charge.

[mjwman]

You cant so anything until the pendings are finalised. You will probably find that only one is taken. If not see customer services with your reciept for a refund.

[barry1010]

Customer services will refund it straight away

[DDIL]

But Barry that doesn't mean it will be on your card straight away it depends on how long their bank takes to transfer it to your bank.