We live in Kent, on the coast and we have two local fish and chip shops. One is run by brits and another (two hundred yards down the road) is run by Asians ~ guess which of these two knows my name, my partners name, where we live, where we went on holiday, what we like and dislike, charges less and always has a smile?
Yep it's the asian guy and his wife, and the reason is that they take time to talk to you, listen to what you say and treat you like a friend rather than a customer. The people in the chip shop run by the Brits don't even say hello, thanks or goodbye. The most I've ever heard them say in one go is 'ain't got none done and it's too late to do some now. D'ya want sumfin else' it was the last thing I ever heard then say actually - never been in there since!