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Thanks very much for that! I havent found any other faults with the phone - YET! everything else seems to be working fine apart from that! oh one thing i remember, once, I couldnt hear anybody speaking on ther other end for a few days, but they could hear me fine. I realised that i needed to turn it off and then back on again, because i hadnt turned it off during that time. And thats all it was! that simple! but , I mean why would the sound go?? to be honest, I wouldnt want to change my phone for a different model - im a bit shallow when it comes to technology - i love the minimalistic look of it! Thanks for searching for me again, I dont want to trouble you! Ive been looking for ages too! Maybe we should give up!! Thanks again, youve been a great help - its good to know that im not the only one! Emma.