ipod problem

[polly5]

i dont know if this is the right place to put this question but here goes anyway.
my old pc crashed and im trying to put my daughters ipod on my new pc. i installed it with the disc it came with but when i connect it, itunes doesnt open and it doesnt download any new music to the ipod.
the ipod charges but thats it.
any advice will be welcome!

[fo3nix]

Are you using the latest itunes, iTunes7, or the one that came on the disc? If iTunes7, try plugging the iPod in and then restarting the computer, leaving it plugged in. Hopefully once windows has loaded again it'll work fine.

[polly5]

thanks, i will give it a try!

[polly5]

oh dear, it didnt work. i also tried reinstalling everything but still no joy.

[fo3nix]

And you're using iTunes 7? Forget using the disc it came with, just uninstall all the iPod, iTunes and Quicktime stuff you have on your computer and goto http://www.apple.com/itunes and download the very latest version.

Then try what I said above, and if that fails, then you can goto the help menu and look at the diagnostics (I think it says iPod diagnostics).