refund from wholesaler/retailer

[dochmian]

I recently purchased a vcr machine from a local wholesaler come retailer.The vcr keeps rejecting the tapes.I returned the item as faulty and was told that they could not offer me a refund and that they would only issue me with a credit note.I have no configence in this company and would appreciate anybodies opinion on whether I have to accept the credit note or can I insist on a refund.Are there different rules for so called warehouses as opposed to retailers.

[boro1986]

I believe they have to give u a refund if the product is faulty. I may be wrong but only offering a credit note is illegal. They may have done this so the company keep the cash

[Catso]

If they are selling to the general public, then they are acting as a retailer and are bound by all the laws.

If it is faulty, you can insist upon a refund.

If you take something back to the retailer for a reason not covered by consumer law (EG changed your mind) then they can give you a credit note.

[kempie]

More information is required to give you an accurate answer.

When you bought the item were you "the general public"?

It is often the case that wholesalers require their customers to sign-up on a business account basis with Terms & Conditions which indicate that any purchases are intended for resale only. Since the buyer is therefore not a "consumer" this effectively limits the Consumer Protection Laws which would normally apply when buying retail.