ChatterBank1 min ago
Purchased new monitor
I bought a new Samsung TFT- LCD monitor last Saturday. Now after 4 hours use one of the cell has failed showing a pin of white light. I phoned the shop where I bought it and they said 1 failed cell is not concidered a fault or warranty claimable. What are my consumer rights regarding this product. My work TFT is still fault free after 18 months. Can I reject the monitor as faulty and expect a replacement or refund?
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For more on marking an answer as the "Best Answer", please visit our FAQ.I would tell them that under the sale of goods act 1976 (i think maybe check that date) items should work properly and be "fit for the purpose" (quote that phrase) for a reasonable amount of time, which in England is 6 years. Tell them you are well within your rights to take them to court. My sister in law does this when shops fob her off and it works but be firm.
If the monitor is a Class 2 (ISO13406-2) it is allowed to have 1 dead (or bright) sub-pixel per million sub-pixels and deemed not to be faulty.
An explanation of the standard can be viewed here...
http://www.elotouch.com/Support/TechnicalSuppo rt/pixels_image.asp
An explanation of the standard can be viewed here...
http://www.elotouch.com/Support/TechnicalSuppo rt/pixels_image.asp