Cancel flights due to ill health (easyjet)

[muchlovex]

how do i do this?

Mum has to have chemotherapy soon and is too ill to travel to Italy to visit her family at the end of this month. We booked her flights for the end of April 2007 but now she can not go.
I've tried phoning Easyjet but they dont answer.

[CheekyChops]

This in on their website:

You may cancel your booking within 24 hours of making the original booking. Please note a cancellation can only be processed up to two (2) hours prior to the flight's scheduled departure time. You will receive a refund (including taxes and charges but excluding any credit card, transfer, speedy boarding, sports equipment, or other administrative fees). A cancellation fee per passenger per journey will be charged in accordance with the table below. Cancellation must be made via our call centre on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)

easyJet regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds, with the exception of the application of the 24 hour cancellation policy.

In exceptional circumstances, however, easyJet will consider issuing a credit in the event of the bereavement of an immediate family member (mother, father, brother, sister, grandparent or child) provided that the claim and a copy of the death certificate are submitted by post to the easyJet Customer Services Department.

[Keeprockin]

Surely her insurance will cover her. I had to cancel mine last year,but got most of the cost back

[Keeprockin]

Sory,forgot to add...Hope your Mother makes a full recovery

[Dee Sa]

di you take out insurance for her ? if so you are home and dry, otherwise you should write to the MD of the airlineand explain your circumstances, but I think they most you can expect is a credit note.
I do hope your mother gets well again.