Sky tv

[merched]

Does anyone know the best way to get through to Sky tv? I've tried phoning at different times and there's always a long wait (20 minutes or more) and I refuse to hang on that long. I've sent them 3 emails telling them I want to cancel my subscription but I've not had a reply. I suppose I will have to cancel my Direct Debit and wait and see what happens.

[annavc]

You'll always have to wait but certainly choosing the option to cancel will make them keep you hanging on even longer! I found the quickest way to actually get to speak to someone (and this works with any company not just Sky) is to choose the option for paying a bill. If they think they're getting money out of you they answer the phone quicker! You then have to get them to transfer you to the right department. Still takes a while but usually quicker.

Emailing and saying you want to cancel is never likely to get a response, they don't let you get away that easily!!

[merched]

Thank you, annavc, I'll try that.

[BenDToy]

Also please remember that you are paying a "premium" rate to call them. 0870 calls cost about 7-8p/min, of which Sky get about 50% - so it isn't in their interest to answer quickly. Go ahead and cancel the direct debit. You have given them fair notice.

[merched]

Thanks for your help, BenDtoy.

[Yorky Lass]

Try calling the geographical number for Sky
found this site.
http://www.saynoto0870.com/companysearch.php
It gives it as 01506 831781, it also gives freephone number 0800 2346019. I don't know how reliable the site is, but it's worth giving it a go.

[merched]

Thank you very much, Yorky Lass, will give it a try.