mobile usb cable

[wizard69]

my son has recently been given a Sony Ericsson (k310i)
mobile phone for his birthday. Today he bought himself a compatable usb cable (costing �10) in order to download from the internet. However my computer wont recognise the phone. A friend has said that he has had the same problem in the past.
Any ideas on how to overcome this as my son is now �10 out of pocket (the shop wont refund as there is nothing wrong with the cable) and he cant download anything. He is 11yrs old so you can imagine what a disapointment that is to him.
Any help would be very much appriciated...thanks

[cheater123]

Maybe you need to download some kind of software for your computer. Like with an mp3 player, sometimes you get a software CD or sometimes you download the software from their website.

[wizard69]

thanks for taking the time to answer cheater.
it came with a cd which was instaled, but still no joy

[Buenchico]

It sounds like the PC can't find the driver for the phone. Try uninstalling the software and then re-installing it. If that doesn't work, contact Sony Ericsson to see if they can advise you:
http://www.sonyericsson.com/spg.jsp?cc=gb&lc=e n&ver=4000&template=ph1_2_1&zone=ph&CID=105&su bject=Opt1

Chris

[vehelpfulguy]

Is this the cable he bought ?

http://www.sonyericsson.com/spg.jsp?cc=global& lc=en&ver=4001&template=pp4_1_1&zone=pp&lm=pp4 _1&pid=10258

What version of Windows are you running.

Is the phone switched on ?

Check the Phone documentation to make sure there is not a setting he needs to turn on to make connectivity work.

[wizard69]

thanks for the sugestions guys.
have tried uninstalling and reinstalling.
running widows xp and the phone was on.
im not very technological minded so sometimes these thing are a bit above me but I will check out the settings and contact sony.
thank again...

[Panic Button]

My son had exactly the same problem. I gave up, but he managed it eventually on the SonyEricsson website.

Apparently he went through accessories, connectivity, connectors and found the cable. There was some sort of software to download.

Don't give up, but enlist the help of a computer savvy geek if you know one!

[markja]

if he's got blue tooth that may help him connect.
the shop maybe should refund the cash because the cable didn't do what they said it would do, i.e. link his phone to the p.c. it depends on how he asked for it, did he ask for a paticular lead or one to connect to the computor?

[wizard69]

Panic..how come the kids ALWAYS know more about technology than the adults that are supposed to be teaching them? I will try the website and see if it can be done that way.
Mark...unfortuanatly he hasnt got blue tooth (his mum bought it him and didnt have a clue about blue tooth, which would have been better). We took the phone with us to the shop and explained exactly what we wanted it for...downloading from the net. If, after trying the suggestions given, we dont get any joy then maybe they will have to refund the money as it isnt doing what its supposed to do.
Thanks for your help...

[Panic Button]

If you are still having trouble explain here what you are doing and I will get my son to read it. If he is able to remember his actions he might come up with the nugget that helps you. Good luck.

[wizard69]

thanks Panic...

[ajs1973]

Just a thought but have you proven that the USB socket you are using on your PC works by plugging something else in.

[Panic Button]

The CD that came with it did not install software. It was just info and links I believe.

At first we tried taking patches to make the software that we believed the disc had installed work, but he believes he had to download the entire software for it. There is then a SonyEricsson desktop icon to link to a whole load of gubbins, and a wizard that starts up automatically to set up your preferences.

I have even tried deleting the icon on my identity but it won't go away. It is more than a shortcut.