Has anyone else experienced security checks?

[JULIEWOOLIE]

My husband maybe being paranoid but since he complained about unlawful bank charges he has just had an embarrasing security check at our local supermarket, we know banks may try to upset people in order they leave and not pay up.

[Oneeyedvic]

That is possibly the funniest statement I have seen on here.

[JULIEWOOLIE]

Glad you had a laugh!

[chitchat]

Why do you think the bank would want to publicly upset you? Sometimes a check is done on a card. If you are the rightful owner of the card then you should be able to answer the questions correctly. Nothing to be embarassed about. Just look at from the point of view that its an extra precaution and the bank wants to make sure its you who is trying get your money and not someone else.

[JULIEWOOLIE]

I think people are missing the point here, there was no strange transaction here, our local village,no huge amount and this hasnt happened before. Without going into details we have had problems getting the money back (you may notice we havent mentioned the bank)It was just interest if others had had the same problems!

[CheekyChops]

Yes, banks do random checks occasionally.

I work in a shop and one of the men that worked for us paid with his card once and it came up that we had to call the authorisation centre. I asked them why when I phoned and they said that they just do random checks every now and then. The transaction was for less than a tenner and he only had to confirm his date of birth, postcode etc, no big deal. It may be more embarrassing in a supermarket, in front of a queue of shoppers but no more unlikely to happen.

The people at the card authorisation centre don't get alerted should certain people use their card (unless the card has been reported lost or stolen). There is no 'marker' that can be placed on an account to flag up when a card is used, unless your card has been 'stopped' because you are horrendously over your overdraft limit or something, in which case it would just decline the transaction.

Until recently I worked for NatWest for nearly 20 years so I do know what I'm talking about.

[joko]

why would they think that doing something like a random security check would upset anyone enough to make them drop their claim...?

i think you are paranoid

[redcrx]

cant you change banks anyway and it not affect your claim?

or perhaps use 2 accounts if you think that the bank is trying to intimidate you.

Perhaps your husband could contact the police and mention the court proceedings for getting your charges back, they may see it as harrassing a witness :)

[cascarelli]

Oh, I thought you meant the supermarket were carrying out security checks that were embarrassing you! Strip searches at the check out......

[joannie10]

I did read that often the banks just closed account though of people who had claimed or took away their overdraft etc - a punishment for being a naughty child. not heard about the security checks though, think it would just be random.