Best way to get a repair?

[Hammer]

I have a standalone DVD recorder that has given up the ghost so I intend to take it back and demand a repair or replacement. It's out of the 12 month guarantee but I intend to exercise my rights under the Sale of Goods Act and am fairly comfortable with how this works (managed to get a new laptop battery out of Dell after 13 months!). I'm prepared for an argument and expect them to try to deny responsibility, but do you think I would be better to physically take it back to the shop or phone customer services (House of Fraser)?

[Ethel]

Phone the head office in the first instance - if you get no satisfaction write to head office and be very clear about what you want.

Good advice here:

http://money.guardian.co.uk/howtocomplain/stor y/0,,1738830,00.html

[Reverandfunk]

Or just buy a new one for �20

[Hammer]

Show me a DVD recorder with the same features as my �250 one for �20 and I would.