My rights

[sunflower71]

I brought a new oven 10 months ago from Sainsburys.
The food was in the oven and 'pop' we looked and the inner glass was shattered.
I called sainsburys just now and they gave me a number for the 'engineer' to come round,
The oven is under a year old, where do we stand?
Hubbys telling me we should be intitled to a full replacement, are we?
I know that I will get fobbed off by the call center people.

[bednobs]

i would imagine (but not sure in law) that you would be entitled to a repair or replacement if it cant be repaired

[BenDToy]

You will certainly be entitled to have the repair done free. Don't be fobbed off - I am not sure why you think you will.
You should also ask them to pay for the food which was ruined as well!!

[Hammer]

Ten months is a 'reasonable time' for you have legally accepted the oven and so you cannot demand a refund. You can expect a repair or replacement (their choice, not yours) at Siansbury's expense though. And remember that your contract is with Sainsbury's, not the manufacturer, and don't let them tell you any different.

http://www.dti.gov.uk/consumers/fact-sheets/pa ge38311.html