mis-sold 3 mobile phone contract advice please

[thingummyjig]

3 have ripped me off by offering me a contract (500 minutes, 200 texts, �14pm for 18 months) but when ive received my bill I'm being charged �25 pm, for 500 mins and 100 texts. I wrote down what I was being sold, and told the telesales guy to call me back after half an hour, when i asked point blank '' do i get etc, etc'' after it was all confirmed that I was definitely getting the quoted deal i agreed, but now find Ive been had! Is there anything I can do about it?

[leedsgurl]

I was in a similar situation with 3 when they told me I would get 6 months of half price line rental, but when my first bill came it was full price, so I rang them up and told them about the mistake and they rectified it straight away and offered a total of 9 months half price line rental.

So I would suggest calling them, as it loooks like a error on their part. Also, I think they say they record their calls so if they deny that you were made the offers, they can always check the recorded call.

Good luck!

[thingummyjig]

thanks for that! fingers crossed it'll be sorted; I rang them and am awaiting a call from a superviser, apparently they had all of my details wrong; even the phone I had received as part of the contract!