trrojan

[johnfrater]

think i have a trojan on comp can anyone help a simple novice get rid of it ,in simple english ,
thanks guys

[Ethel]

How do you know you have a trojan? Has your own antispyware detected it, or have you had a random pop up, or something else?

More information please:

Operating system - Windows XP ?

What security do you already have - firewall, antivirus, spyware and so on.

[johnfrater]

have symtec fire wall ,but recently changed from norton,tried pc tools firewall but my wife say it too slow.it told me i had trojan ...cannot change desktop or get into certain prog..any help ethel ?

[Ethel]

Firstly - did you remove Norton properly? You need the Norton Removal tool:

http://service1.symantec.com/SUPPORT/tsgeninfo .nsf/docid/2005033108162039

If you don't it may be conflicting with your new firewall causing no end of problems. Don't be tempted to reinstall Norton - it is more trouble than it is worth.

Your trojan needs to be got rid of. Without knowing which trojan it is, we will have to run several programmes to try and sort it out.

I am assuming you have Windows XP.

Download and run A2:
http://www.emsisoft.com/en/software/free/

And AVG anti-spyware (it used to be called Ewido):
http://www.ewido.net/en/

Both of these programs are free.

I would recommend Comodo as your firewall:
http://www.personalfirewall.comodo.com/

Avast as your Anti-virus
http://www.avast.com/eng/avast_4_home.html

And spywareblaster which runs in the background as extra protection:
http://www.javacoolsoftware.com/spywareblaster .html

All of these are free. Consider installing them when you have got your trojan sorted.

If you are still having problems, I will try and walk you through running them again in safe mode. :)

Good luck.

[johnfrater]

thank ethel....my wife has connected to the university where she works..yes i have xp ...and used the norton removal tool..will these other firewall and such not conflict with symantec....thanks again

[johnfrater]

ethel ..main problem is i cant use internet explorer or hotmail and cannot change apperances on desktop ie try to change background it just stays blue do u think i should get rid of symantec,someone told me uni might be blockin me thanks for your help and time ....john

[davyjo1]

Ethel, i dont know what we A.Bers would do do without you.
i think it is great when people in trouble have someone
like yourself to help. Keep up the good work.