mis-sold life insurance..thought it was endowment

[janbou]

What is best way of challenging Royal London. A company they have taken over sold a Life Insurance to my mum, but she thought it was an endowment policy. Have complained to Royal London, but they have thrown it out. Have just sent details to Financial Ombudsman, but is there another way? My mum is now 84, and needs the money now, not when she is dead!!

[bednobs]

how do you know she was missold? Could it be a case of your mum getting the wrong end of the stick, or just plain getting it wrong, not that they decieved her into it? You would only have a case if they gave her misleading information, which you will fnd hard to prove, unless its written down. I would suspect if she reads the product details then it will say life insurance.
i would imagine if it has already been thrown out then you will probably have no luck. You dont give details, but insurances come with a cooling off period usually, so if she was unsure she probably had time to get it checked by someoe else. Sorry, i dont know what else to say, you are doing all you can i suspect

[PrinceRainie]

I'm assuming that your mum took out te policy a few years ago....and also..due to her age....am I right in assuming that it is a Whole of Life policy?
If it is (which I assume it is, as there are very few policies that will still be valid at 84 years) then most Whole of Life policies do have an "investment" element (which may be confused with an endownment if mis-interpreted). The investment element is used mostly in the later years to fund the more expensive premiums as the policy holder gets older.
Please check the paper work, and let us know if it is a Whole of Life policy....