Is anyone here using Virgin broadband?

[Impret-Sir]

If so, can you advise me? how has the service been? I have heard so many horror stories about them, but the idea of cable broadband is very appealing, as we live in an area that can only barely get ADSL, (even now!) Also, can you tell me exacly what connecting to cable broadband entails? we have the cable outside in the front garden, but our PC is on the opposite side of the house, where does the modem go?
Any facts, opinions or rumours much appreciated!

[johnlambert]

We had it in our last house, we had the package entailing broadband, telephone and cable, we moved house a couple of weeks ago, asked Virgin if we could have the same package in the new house (about 45 miles away), arranged a time on the day of the move to be set up, no problems, in fact we even got another set top box for the cable, so now we have two working sets in the house.
PS dont try the phone helpline, they keep you waiting for up to an hour

[sarah1987]

hello, i had mine fitted about a month ago and everything has been fine. i had a wire in my front garden and they drilled a hole through my bedroom wall, put it all the way round the skirting board so you cant even notice it and then drilled a hole in my back bedroom wall and put it in there. the guy even hoovered up his own mess and was really helpful

[Impret-Sir]

Thanks for that sarah, can I just clarify? you say they ran the wire up the outside of your house then through the bedroom wall? then round the room above your skirting board, so what was the hole in your back bedroom wall for?? Sory if Im being dense!

[SlackAlice]

I have had NTL/Virgin cables broadband for some time no problems so far. Couple of hiccups when I upgraded to 8mps but easily solved.

[Ethel]

I've had cable for years. No problems at all.

The television cable goes through the wall into the living room.

The telephone cable goes through the wall in to the hall. (Now unused)

And the broadband modem goes through the wall in to the loft, where I asked for it.

They put everything exactly where I asked for it to go.

[Neilzulu1]

Never had a problem with phone, internet or tv from Virgin Media.

[OBonio]

The install for me was a pain. I think the original 'engineer' didn't know how to setup the phone. Promised to come back the day after to sort it out, but never showed. Couple of phone calls later (I was well practiced at complaining having dealt with Pipex Homecall) another engineer showed up and sorted it out in half an hour. That was January, no problems since.

[full-throttl]

never had any problems since virgin took over.