I'm having problems trying to print any document. Firstly my printer has disappeared from the "printer & faxes" menu in my control panel. It is now only showing "add printer". When I click on "add printer" I get a message saying "operation could not be completed. The print spooler service is not running". Ok..I go into the print spooler service and press "start" then a message displays "error 1068: the dependancy service or group failed to start". I have checked that Java is enabled (as suggested in a precious answer) and RPC is on Automatic. Could someone please give me any advice or will I have to get a professional to look at it? Thanks in advance
1. On the command prompt, type msconfig.msc
2. Go to services tab and startup tab. Make sure that all items that starts with hp???? should be enabled.
3. On the command prompt, type services.msc
4. Look for print spooler and stop this service.
5. Open a command prompt windows and type the following:
sc config spooler depend= rpcss
6. Go back to services.msc (item 3) and start print spooler service.
7. re-installe driver
Mac70 - you are a star!!! I have been trying to sort this out for 3 days & have used answers from previous questions as well as advice from a google search to no avail. It took me 3 minutes to get the printers going using your answer. I wish I could buy you a pint as a thank you. I have now printed your advice off to keep!! Cheers, Pat