I have been following a couple of threads on here this week that have been posted as a result of people's dissatisfaction with the responses from the editorial and or technical team on AB. I am not referring to those issues in the thread, they are separate issues, what i am suggesting is that people who respond to the concerns sometimes make short sharp sarcastic replies, that are of no help nor contribution, and are not meant lightheartedly, but in a cruel way, that is not just my opinion either, would it be possible to add either a further reason for reporting such replies, e.g. 'intimidating and confrontational', or a universal reason such as 'pointless reply' or would that be too vague? (cue pointless replies)