Question Author
Yes, the parcels are good for business but everyone wants their parcel yesterday, even though the sender has only paid for 48 hour delivery! Our fault, not the senders it seems!
You wouldn't believe the grief you get when one of your drivers leaves a card as the recipient is out! With around 8000 parcels a day going out, some customers can't or won't accept that we can't phone them first! And..........who ordered the goods in the first place, without first checking that someone would be at home to accept delivery?
We are not perfect, and we mess up at times, but we break our butts to get these goods delivered to everyones satisfaction