Cashpoint Machine

[barney4444]

I used a Barclays bank cashpoint machine ( my account is with Lloyds TSB ) and tried to withdraw �100, the machine failed to dispense any cash although my account was debited with the withdrawal.

I filled in a "cashpoint dispute form" at my branch and was told they will let me know in 3 weeks if the money will be credited to me.

As any one had a similar experience and were you paid. Thanks..

[mummytait]

I used to work in a bank so have plenty of experience. Did you watch the next person get served at the machine? The reason I asked is in case the money got stuck and came out with the next lot. This however is VERY unlikely. It's morelikely that the transaction was 'Purged' which is where the notes don't go through the machine because the are bent or curly. In this case they are diverted into a separate bin in the machine and counted next time the machine is filled. If your account was debited the machine should not balance when it is next checked. Barclays probably either know already about your account and are in the process of recrediting you or have a cash machine that is �100 over and are waiting for a claim from someone. The reason your branch told you you have to wait for three weeks is because cash machines are not always checked every day and the process of talking bank to bank can be time consuming. I hope this helps and you get your money back soon. MT

[LR101]

This happened to my sister and it took the bank months to sort out (although as per the above answer they advised it would only take 3 weeks). This was for several hundred pounds and the bank only provided an overdraft for the amount when she involved our local MP.
As a suggestion, if you experience difficulties in recovering your money, you could ask the bank if there is a CCTV camera in the cashpoint (some cashpoints capture each transaction) if so you can request a copy of the footage of yourself under the 91 Data Protection Act, and the bank would have to provide the data within 40 days, you need to do this ASAP as they may not keep the recordings for too long (often only 30 days) this would certainly assist you in proving your case. Also there may be CCTV cameras in the area (e.g. if you were in a shopping centre) and you can also request this footage too, from whoever makes the recording. Not easy to do but may be useful in a worst case scenario.
My only other advice is persistence, put everything in writing, ask for copies of any forms you complete for the bank, keep a record of names/times/dates of any contact you have with the bank or that they have with you and don't let them fob you off.
Good luck!

[Stu Dent]

I once very stupidly withdrew a tenner at a cashpoint to go buy a pint and a train ticket home after uni one night. Somehow after putting my card back into my wallet I forgot to take the cash, and only realised my mistake when I went to pay for my pint.

Anyway, I phoned the bank when I got home and explained what had happened. The bank were great and advised me to complete a form and said they would repay it. I hate form filling though so i didn't bother.

In your case you didn't receive any cash. The bank therefore are in breach of contract and if neccessary you could raise a small claims action. Getting proof may be a problem however.