speedtouch modem and vista

[fathead]

I bought a new acer pc with vista 2 weeks ago.I installed my speedtouch 330 modem, and after a few days it was slow to connect to internet. i uninstalled then reinstalled now it wont recognise it so I downloaded the vista pack from speedtouch. Now I get a message saying "hardware id missing"
Spent about 8 hours trying allsorts. Orange say to contact currys, they say fault with provider!!!!!!!

Can someone please help before I smash the whole lot up!

[bongoboy]

Did you completely remove the old drivers when you uninstalled the modem?

1. try reinstalling in safe mode.
2. Try a system restore to when it did work.

[rojash]

Did you disconnect the modem, uninstall, install the updates without reconnecting - and only reconnect when instructed to do so? If not then I suggest that you start again from scratch.

[fathead]

had tried alsorts, then found a way round it-had to restart pc before plugging in modem. Touch wood it's working now!
Thanks for the replies guys.

[Ged999]

I had a similar problem. I re-installed my machine back to original factory default with Vista (dell inspiron 1501) and when I came to install my broadband speedtouch 330 (from tiscali), everything installed correctly and the modem was recognised but it would not connect. so.. i uninstalled it, re-installed it (following all the instruction) and now its saying 'Hardware ID is missing'. Still, if I keep unplugging and plugging back in about 10 times, eventually it recognises the modem and I can connect. It still says 'hardware id missing'. Bloody Windows Vista