hostel complaint

[sallycroc]

I stayed in an awful hostel in Scotland.

What is the official board for complaining?

I am unsure who to complain to!

sally x

[lagunabeach]

It can't have been as bad as the hostel in the movie hostel! lol

Sorry that didn't really answer your question :S

[Buenchico]

There's no official board for complaining about privately-run hostels. They're independent businesses in the same way that a small B&B or corner shop is.

If the hostel was part of a commercial or charitable group (such as the Scottish Youth Hostels Association) you can obviously complain to the management of that group.

If the hostel had a 'star-rating' awarded by Visit Scotland, you should report your concerns to them. Try an email to:
[email protected]

If you want to report matters to the local Trading Standards office, you can find the relevant contact details by entering the postcode of the hostel here:
http://www.tradingstandards.gov.uk/search/dbas e/searchlocal.cfm

Otherwise, you can only complain to the management of the hostel.

Chris